Your privacy matters to us. This page explains what personal information jili10 collects from players in the Philippines, how we use it, and the steps we take to keep it safe. Please read this policy carefully before registering or using any part of our platform.
When you register for an account on jili10, we collect the personal details you submit through the registration form, including your full name, date of birth, email address, and mobile number. We require this information to verify your identity, confirm that you meet the minimum age requirement for gaming in the Philippines, and set up your account correctly. If you make a deposit or request a withdrawal, we may also collect payment-related details such as your GCash or Maya account reference, which are necessary to process your transactions securely. Any information you voluntarily provide when contacting our support team — such as details about a query or complaint — is also retained so we can respond to you effectively and keep a record of our communications. You are responsible for ensuring that all information you submit to jili10 is accurate and up to date, and you should notify us promptly if any of your details change. Providing false or misleading information during registration may result in your account being suspended or permanently closed in line with our platform rules.
When you access jili10 through a mobile browser or the downloadable app, our systems automatically collect certain technical data about your device and session. This includes your IP address, device type, operating system version, browser type, and the pages or features you interact with during each visit. We use this data to ensure the platform functions correctly on your device, to diagnose technical issues, and to improve the overall experience for players across the Philippines. Session data such as login timestamps and activity logs are also retained for security purposes — for example, to detect unusual login patterns that may indicate unauthorised access to your account. We do not use this automatically collected data to build advertising profiles or share it with third-party marketing companies. The information is used strictly for platform operation, security monitoring, and service improvement, and is handled in accordance with this Privacy Policy at all times.
The personal data we collect is used primarily to operate and maintain your jili10 account, process deposits and withdrawals, and provide you with access to sports betting, casino-style games, bingo, and VIP programme features on the platform. We also use your information to verify your identity as required under applicable Philippine regulations and to comply with our responsible gaming obligations, including age verification and account monitoring. From time to time, we may use your contact details to send you important account-related notifications — such as security alerts, transaction confirmations, or updates to our platform terms — and you cannot opt out of these essential communications while your account remains active. If you have opted in to receive promotional messages, we may also send you information about platform updates, new features, or relevant offers; you can withdraw this consent at any time by contacting our support team. We do not sell, rent, or trade your personal data to third parties for their own marketing purposes under any circumstances. Your data is only shared with carefully selected service providers who assist us in operating the platform, and only to the extent necessary for them to perform those services on our behalf.
As a registered player on jili10, you have the right to request access to the personal data we hold about you at any time, and we will provide this information in a clear and readable format within a reasonable timeframe. If you believe any of your personal details are inaccurate or incomplete, you can ask us to correct them by contacting our support team with the relevant details. You also have the right to request the deletion of your personal data in certain circumstances — for example, if you close your account and there is no legal or regulatory reason for us to retain your information. Where we process your data based on your consent, such as for promotional communications, you have the right to withdraw that consent at any time without affecting the lawfulness of processing that took place before the withdrawal. We take all data rights requests seriously and will respond to them promptly; if you have any concerns about how your data is being handled, please reach out to our support team using the contact details available on the platform.
jili10 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. All data transmitted between your device and our platform is encrypted using industry-standard protocols, and access to personal data within our systems is restricted to authorised personnel who need it to perform their job functions. We conduct regular reviews of our security practices to ensure they remain appropriate for the nature and volume of data we process, and we update our measures as technology and best practices evolve. In the event of a data security incident that is likely to affect your rights or interests, we will notify you and the relevant Philippine authorities as required by applicable law, and we will take immediate steps to contain and remediate the issue. While we work hard to protect your data, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your jili10 account and to keep your login credentials confidential at all times.
We retain your personal data for as long as your jili10 account remains active and for a reasonable period thereafter, in order to comply with our legal and regulatory obligations under Philippine law. Transaction records, identity verification documents, and account activity logs may be retained for a longer period where required by applicable financial or gaming regulations, even after your account has been closed. Once the applicable retention period has expired and there is no longer a legal basis for holding your data, we will securely delete or anonymise it so that it can no longer be linked back to you. If you request the deletion of your account and associated data, we will assess your request against our retention obligations and inform you of the outcome and any applicable timeframes. We do not retain personal data for longer than is necessary for the purposes for which it was collected, and we review our retention practices periodically to ensure they remain proportionate and compliant.
jili10 may update this Privacy Policy from time to time to reflect changes in our platform, applicable Philippine law, or industry best practices, and the most current version will always be available on this page. When we make significant changes to the policy, we will notify registered players through a platform notification or by email, giving you the opportunity to review the updated terms before continuing to use jili10. Your continued use of the platform after a policy update has been communicated constitutes your acceptance of the revised Privacy Policy. We encourage you to check this page periodically so you are always aware of how your personal data is being handled. If you have any questions about this policy or about a specific update, please visit our FAQ page or contact our support team directly for clarification.
If you have any concerns about how jili10 handles your personal data, or if you would like to exercise any of your data rights, our support team is here to help. You can also review our related policies below for a complete picture of how we operate.